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Improving Customer Engagement using Enterprise Architecture - A NBFC Case Study

Thu, 19 Aug

|

Online

NBFC's or "Non-Banking Finance Companies" face many challenges. NBFC's often compete heavily with each other in a crowded market. One of the biggest challenge is to improve customer engagement.

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Improving Customer Engagement using Enterprise Architecture - A NBFC Case Study
Improving Customer Engagement using Enterprise Architecture - A NBFC Case Study

Time & Location

19 Aug 2021, 12:00 pm – 1:00 pm IST

Online

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About the event

Improving Customer Engagement using Enterprise Architecture - A NBFC Case Study

NBFC's or "Non-Banking Finance Companies" face many challenges. NBFC's often compete heavily with each other in a crowded market. One of the biggest challenge is to  improve customer engagement,

In terms of Technology also, NBFC's face multiple challenges such as:

· Customer Data is presented through multiple channels such as Email, Whatsapp Messages, scanned documents etc., System for processing Customer information need to collate this information in a consistent way.

· Where AI and Cognitive Technologies are used underlying Systems need to have an excellent Response Time.

· Systems need to integrate internally and externally in a seamless manner

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