Improving Customer Engagement using Enterprise Architecture - A NBFC Case Study
Thu, 19 Aug
|Online
NBFC's or "Non-Banking Finance Companies" face many challenges. NBFC's often compete heavily with each other in a crowded market. One of the biggest challenge is to improve customer engagement.


Time & Location
19 Aug 2021, 12:00 pm – 1:00 pm IST
Online
Guests
About the event
Improving Customer Engagement using Enterprise Architecture - A NBFC Case Study
NBFC's or "Non-Banking Finance Companies" face many challenges. NBFC's often compete heavily with each other in a crowded market. One of the biggest challenge is to improve customer engagement,
In terms of Technology also, NBFC's face multiple challenges such as:
· Customer Data is presented through multiple channels such as Email, Whatsapp Messages, scanned documents etc., System for processing Customer information need to collate this information in a consistent way.
· Where AI and Cognitive Technologies are used underlying Systems need to have an excellent Response Time.
· Systems need to integrate internally and externally in a seamless manner